Refund Policy

We want you to be confident in your Drimystic Records subscription. This Refund Policy explains when and how we issue refunds for subscription payments. Royalty earnings are governed separately (see our Terms & Conditions).

14-Day Money-Back Guarantee: If you are not satisfied with your subscription within 14 days of your initial payment, contact us for a full refund — no questions asked. This applies to your first subscription payment only; subsequent renewals are non-refundable.

Monthly plans: Monthly subscriptions are non-refundable after the 14-day window. You can cancel anytime to prevent the next billing cycle; your plan stays active until the end of the current paid month.

Annual plans cancelled within 14 days of payment receive a full refund. After 14 days, we offer prorated refunds for the unused full months remaining on your annual subscription, minus a $15 processing fee. Refunds are issued to the original payment method.

Example: You pay $299 for an annual Professional plan and cancel after 4 months. You receive a refund of $299 - ($299 × 4/12) - $15 = $184.83.

Royalty earnings from streaming stores are not "refunds" — they are earnings paid to you. Once a withdrawal is processed and sent to your PayPal/bank/UPI, it cannot be reversed. If a withdrawal fails due to incorrect payment details, the funds are returned to your Drimystic balance.

Stores sometimes claw back royalties due to streaming fraud or store policy violations. In these cases, the clawed-back amount is deducted from your future earnings. We pass through store clawbacks at cost — we do not charge fees for this.

If your release fails to deliver to a specific store due to our error (not store policy rejections, metadata issues, or copyright claims), we will issue a partial refund of 10% of your monthly subscription per affected store, up to 50% of that month's fee. This does not apply to:

• Stores that reject your release for policy violations or quality issues.
• Stores where your release was delivered but later removed for cause.
• Outages or delays caused by the store itself.

To request a refund:

1. Email billing@drimystic.com from the email associated with your account.
2. Include your account email, subscription plan, and reason for the refund request.
3. For 14-day money-back refunds, no reason is required.
4. For other refund requests, please provide details so we can improve our Service.

Approved refunds are processed within 5–10 business days and appear on your original payment method within 5–14 days, depending on your bank or card issuer. Refunds to PayPal typically appear within 1–3 business days.

The following are not eligible for refunds:

• Subscriptions cancelled after the 14-day window (except prorated annual refunds as noted).
• Accounts terminated for copyright infringement, streaming fraud, or Terms violations.
• Subscription fees for months where your music was distributed and earned royalties.
• Add-on services such as cover song licensing fees (these go directly to licensing partners).

For refund questions, contact us:

• Email: billing@drimystic.com
• Mail: Drimystic Records, Attn: Billing, 540 Music Row, Los Angeles, CA 90028, USA